Please be advised that Processing Returns within the Versatile Financing Portal is not available for all Providers.

Returning a Primary or Secondary Provider Order

This process is complete when a sales order has been received by the customers and settled by the lender. A return must be processed against the sales order when a product is returned by the customer.

This can be completed by accessing the order and selecting

Refund Order.

You will then be prompted to make sure you would like to Refund this Order.  Click the Refund Order button to continue.

Returning an AcceptanceNow Order

Returns for AcceptanceNow must be processed outside of the Versatile Finance Portal.​

After collecting the initial payment, you will no longer be able to manage or change the order through the portal. Any modifications or cancellations completed on the customer’s lease agreement after this point must be done by contacting AcceptanceNow.